--- title: "Blog | #customerservice" description: "#customerservice | AIHM is unlocking the future for tomorrow’s hospitality leaders. Stay up to date with the latest news and developments here." --- [![Asian Institute of Hospitality Management](https://blog.aihm.education/hs-fs/hubfs/AIHM-Core-Logo-01-1.png?width=2954&height=1524&name=AIHM-Core-Logo-01-1.png "Asian Institute of Hospitality Management")](http://aihm.ac.th) Open main menu Close main menu - [ABOUT](https://www.aihm.education/about-us.html) - [STUDY](https://www.aihm.education/programme.html) - [ADMISSION](https://www.aihm.education/admissions.html) - [CAMPUS LIFE](https://www.aihm.education/campus-life.html) - [BLOGS](https://www.aihm.education/news-and-events.html) - [GALLERY](https://www.aihm.education/media.html) - [CONTACT US](https://www.aihm.education/contact-us.html) English ```   ``` # AIHM HIGHER ```   ```   Select Category 6KeysMarathon #AcademicEnglish #ActiveLearning #AI #AIHM #AIHMEmployerForum #AIHMExecutiveEducation #AIHMHIGHER #AIHMHigherBlog #AIHMopenday #AIHMYoungProfessional #AIinEducation #AIinHotelMarketing #AImarketing Atiom #BrandMarketing bridge the gap #BusinessEnglish #businessmanagement #BusinessSolutions #CareerBooster #careerguide #CareerTips catlover #certificateprogramme #CocktailCreation #CommunicationSkill #CommunitySupport #ContentMarketing #CosmopolitanCommunity Critical Thinking CrossCulturalCommunication #CSRactivity #customerservice #customerserviceexcellence #CVWriting #Deloitte #DigitalMarketing #Education #EmployeeAppreciationDay #EmployerForum #emplyerforum English Language Teaching #EnglishCourse #Entrepreneurship #EuropeanDining #executiveeducation #FemaleLeadership FinanceForNonFinanceProfessionals #FinancialforNonfinalciers #FineDiningEtiquette FLLT 2024 CONFERENCE Foreign Language Learning FutureHospitalityLeaders #FutureLeader #FutureOfLearning Generation gap in workplace Giveback #handsonlearning #HigherEducation #Hospitality #HospitalityEducation #HospitalityExpert #hospitalityindustry #HospitalityLeadership #hospitalitymanagement #HospitalitySchoolinThailand #howtodriverevenue howtoimproveenglish #IHP #impactofAI #IntegratedHospitalityProject #InternationalStudent #internship #InterviewSkills #KeytoSuccess #leader #LeaderShipSkill #LevelUp #LifelongLearning #LuxuryCourse #Maldives #MarketingCareers #MarketingExecutive #mixology #NewYearResolutions #onlinelearning #PathwaytoLesRoches #personaldevelopment #PGD #PGDOpenDay #PresentationSkills #professionaldevelopment #ProfessionalGrowth #PublicSpeakingCourse #SalesStrategies #SalesTechniques #Scholarship #selfdevelopment #SEN #ShortCourse #softskill #SoftSkills #SpeakWithConfidence #SpecialEducationNeeds #StartUpSuccess StuartJayRayMasterclass #StudentAmbassadors #StudentCenteredLearning #StudentCentredLearning #studentengagement #StudentTestimonials #studyinthailand #SwissEducation #swissstyleeducation #TeamBuilding #teamsuccess #thailand ThailandCulture #TrainingCourse #transferstudent #Typsy #upselling #UpsellingStrategies #WomenInHospitality #Work-lifeBalance Posts about: ## #customerservice ![Customer Service Excellence is the Key to Success](https://blog.aihm.education/hubfs/AIHM_Customer%20Service%20Excellence.png) ### [Why Customer Service Excellence is the Key to Success](https://blog.aihm.education/why-customer-service-excellence-is-the-key-to-success?hsLang=en) Aug 9, 2024, 3:29:48 PM Imagine losing **89%** of your customers after a single bad experience. Guess what? You don’t have to merely imagine it. That's the reality. ([*Customer Experience Impact Report*, Oracle](https://www.oracle.com/us/products/applications/cust-exp-impact-report-epss-1560493.pdf)) When businesses neglect customer service excellence, the impacts are dire​​. This statistic may sound dramatic at first glance, but think about it for a moment and it makes total sense. Consider your own experience. When you receive bad customer service once, how often do you never go back to that business again? ![Chris Meylan](https://blog.aihm.education/hs-fs/hubfs/MicrosoftTeams-image%20(5).jpg?width=45&name=MicrosoftTeams-image%20(5).jpg) [Chris Meylan](https://blog.aihm.education/author/chrismeylan?hsLang=en) [Read More](https://blog.aihm.education/why-customer-service-excellence-is-the-key-to-success?hsLang=en) ![](https://blog.aihm.education/hubfs/AIHM_Sneak-Preview_customer-service1-1.jpg) ### [Sneak Preview: Etiquette and Luxury Attitude in Customer Service](https://blog.aihm.education/etiquette-and-luxury-attitude-in-customer-service?hsLang=en) Jul 20, 2023, 10:35:10 PM Many luxury brands—despite having an amazing luxury product—fall short on delivering a [luxury experience](https://blog.aihm.education/business-of-luxury?hsLang=en). Every business has facets it can improve, whether in terms of customer service design or execution. Do you know what your growth areas are? What are you missing? How can you ensure the most exacting customers feel valued and one-of-a-kind at every touchpoint? ![Dr. Estelle Dinh](https://blog.aihm.education/hs-fs/hubfs/1680292589664.jpg?width=45&name=1680292589664.jpg) [Dr. Estelle Dinh](https://blog.aihm.education/author/dr-estelle-dinh?hsLang=en) [Read More](https://blog.aihm.education/etiquette-and-luxury-attitude-in-customer-service?hsLang=en) ![logo-white](https://blog.aihm.education/hubfs/logo-white.png "logo-white") ##### BANGKOK CAMPUS Avani+ Riverside Bangkok Hotel 9th Floor, 257 Charoennakorn Road Samrae, Thonburi Bangkok 10600, Thailand Tel: +66 2 365 6355 ##### PATTAYA CAMPUS Royal Garden Plaza 3rd Floor, 218 Moo 10, Beach Road Nong Prue, Bang Lamung Chonburi 20260, Thailand ``` Learn more about AIHM.Contact us:contactus@aihm.education ```   Copyright© 2022 The Asian Institute of Hospitality Management (AIHM) [Sitemap](https://www.aihm.education/sitemap.html) | [Privacy Statement](https://www.aihm.education/privacy-policy.html) | [Terms of Use](https://www.aihm.education/sitemap/terms-of-use.html) [Follow us on Instagram](https://www.instagram.com/aihm.education/) [Follow us on LinkedIn](https://www.linkedin.com/school/asian-institute-of-hospitality-management/?viewAsMember=true) [Follow us on Facebook](https://www.facebook.com/aihm.education/) [Follow us on Twitter](https://www.youtube.com/channel/UC5suxLmFn-QKsPnoioxvvkA?view_as=subscriber)