AIHM HIGHER

Imagine losing 89% of your customers after a single bad experience. Guess what? You don’t have to merely imagine it. That's the reality. (Customer Experience Impact Report, Oracle) When businesses neglect customer service excellence, the impacts are dire​​. This statistic may sound dramatic at first glance, but think about it for a moment and it makes total sense. Consider your own experience. When you receive bad customer service once, how often do you never go back to that business again?

Many luxury brands—despite having an amazing luxury product—fall short on delivering a luxury experience. Every business has facets it can improve, whether in terms of customer service design or execution. Do you know what your growth areas are? What are you missing? How can you ensure the most exacting customers feel valued and one-of-a-kind at every touchpoint?