--- title: "Blog | #executiveeducation" description: "#executiveeducation | AIHM is unlocking the future for tomorrow’s hospitality leaders. Stay up to date with the latest news and developments here." --- [![Asian Institute of Hospitality Management](https://blog.aihm.education/hs-fs/hubfs/AIHM-Core-Logo-01-1.png?width=2954&height=1524&name=AIHM-Core-Logo-01-1.png "Asian Institute of Hospitality Management")](http://aihm.ac.th) Open main menu Close main menu - [ABOUT](https://www.aihm.education/about-us.html) - [STUDY](https://www.aihm.education/programme.html) - [ADMISSION](https://www.aihm.education/admissions.html) - [CAMPUS LIFE](https://www.aihm.education/campus-life.html) - [BLOGS](https://www.aihm.education/news-and-events.html) - [GALLERY](https://www.aihm.education/media.html) - [CONTACT US](https://www.aihm.education/contact-us.html) English ```   ``` # AIHM HIGHER ```   ```   Select Category 6KeysMarathon #AcademicEnglish #ActiveLearning #AI #AIHM #AIHMEmployerForum #AIHMExecutiveEducation #AIHMHIGHER #AIHMHigherBlog #AIHMopenday #AIHMYoungProfessional #AIinEducation #AIinHotelMarketing #AImarketing Atiom #BrandMarketing bridge the gap #BusinessEnglish #businessmanagement #BusinessSolutions #CareerBooster #careerguide #CareerTips catlover #certificateprogramme #CocktailCreation #CommunicationSkill #CommunitySupport #ContentMarketing #CosmopolitanCommunity Critical Thinking CrossCulturalCommunication #CSRactivity #customerservice #customerserviceexcellence #CVWriting #Deloitte #DigitalMarketing #Education #EmployeeAppreciationDay #EmployerForum #emplyerforum English Language Teaching #EnglishCourse #Entrepreneurship #EuropeanDining #executiveeducation #FemaleLeadership FinanceForNonFinanceProfessionals #FinancialforNonfinalciers #FineDiningEtiquette FLLT 2024 CONFERENCE Foreign Language Learning FutureHospitalityLeaders #FutureLeader #FutureOfLearning Generation gap in workplace Giveback #handsonlearning #HigherEducation #Hospitality #HospitalityEducation #HospitalityExpert #hospitalityindustry #HospitalityLeadership #hospitalitymanagement #HospitalitySchoolinThailand #howtodriverevenue howtoimproveenglish #IHP #impactofAI #IntegratedHospitalityProject #InternationalStudent #internship #InterviewSkills #KeytoSuccess #leader #LeaderShipSkill #LevelUp #LifelongLearning #LuxuryCourse #Maldives #MarketingCareers #MarketingExecutive #mixology #NewYearResolutions #onlinelearning #PathwaytoLesRoches #personaldevelopment #PGD #PGDOpenDay #PresentationSkills #professionaldevelopment #ProfessionalGrowth #PublicSpeakingCourse #SalesStrategies #SalesTechniques #Scholarship #selfdevelopment #SEN #ShortCourse #softskill #SoftSkills #SpeakWithConfidence #SpecialEducationNeeds #StartUpSuccess StuartJayRayMasterclass #StudentAmbassadors #StudentCenteredLearning #StudentCentredLearning #studentengagement #StudentTestimonials #studyinthailand #SwissEducation #swissstyleeducation #TeamBuilding #teamsuccess #thailand ThailandCulture #TrainingCourse #transferstudent #Typsy #upselling #UpsellingStrategies #WomenInHospitality #Work-lifeBalance Posts about: ## #executiveeducation ![Service Excellence & Customer Experience Strategies for Success Across Industries](https://blog.aihm.education/hubfs/AdobeStock_102558339.jpeg) ### [Service Excellence & Customer Experience Strategies for Success Across Industries](https://blog.aihm.education/customer-experience-strategies-for-success?hsLang=en) Jan 30, 2025, 5:03:24 PM Leadership involves a distinctive set of skills. You need to learn how to look after and empower your team as individuals—as well as a group who works to achieve goals together. You balance the personal and the collective. ![Samantha Marion](https://blog.aihm.education/hs-fs/hubfs/AIHM_Samantha_PIC_0196.jpg?width=45&name=AIHM_Samantha_PIC_0196.jpg) [Samantha Marion](https://blog.aihm.education/author/samantha-lauver-marion?hsLang=en) [Read More](https://blog.aihm.education/customer-experience-strategies-for-success?hsLang=en) ![5 Ways to Become the Leader You’re Meant to Be](https://blog.aihm.education/hubfs/AIHM-ExecutiveEducation-LevelUp.jpg) ### [5 Ways to Become the Leader You’re Meant to Be](https://blog.aihm.education/5-ways-to-become-the-leader?hsLang=en) Nov 26, 2024, 1:48:09 PM You were meant to be a leader. You know you have the potential to achieve more, to move up the career ladder into positions with more responsibility and opportunity. You have dreams. You have goals. And AIHM Executive Education has five ways to help you achieve them this year. ![Samantha Marion](https://blog.aihm.education/hs-fs/hubfs/AIHM_Samantha_PIC_0196.jpg?width=45&name=AIHM_Samantha_PIC_0196.jpg) [Samantha Marion](https://blog.aihm.education/author/samantha-lauver-marion?hsLang=en) [Read More](https://blog.aihm.education/5-ways-to-become-the-leader?hsLang=en) ![Customer Service Excellence is the Key to Success](https://blog.aihm.education/hubfs/AIHM_Customer%20Service%20Excellence.png) ### [Why Customer Service Excellence is the Key to Success](https://blog.aihm.education/why-customer-service-excellence-is-the-key-to-success?hsLang=en) Aug 9, 2024, 3:29:48 PM Imagine losing **89%** of your customers after a single bad experience. Guess what? You don’t have to merely imagine it. That's the reality. ([*Customer Experience Impact Report*, Oracle](https://www.oracle.com/us/products/applications/cust-exp-impact-report-epss-1560493.pdf)) When businesses neglect customer service excellence, the impacts are dire​​. This statistic may sound dramatic at first glance, but think about it for a moment and it makes total sense. Consider your own experience. When you receive bad customer service once, how often do you never go back to that business again? ![Chris Meylan](https://blog.aihm.education/hs-fs/hubfs/MicrosoftTeams-image%20(5).jpg?width=45&name=MicrosoftTeams-image%20(5).jpg) [Chris Meylan](https://blog.aihm.education/author/chrismeylan?hsLang=en) [Read More](https://blog.aihm.education/why-customer-service-excellence-is-the-key-to-success?hsLang=en) ![4 Ways to Drive More Revenue to Your Business](https://blog.aihm.education/hubfs/AIHM_Blog_Revenue.jpg) ### [4 Ways to Drive More Revenue to Your Business](https://blog.aihm.education/ways-to-drive-more-revenue-to-your-business?hsLang=en) Jun 4, 2024, 5:19:39 PM Are you a hotel professional who wants to **upgrade your understanding of revenue management**? A business owner who wants to **maximise profits with the latest techniques**? A manager who wants to elevate service to **increase customer satisfaction**? A customer-facing professional who wants to **learn the secrets of upselling**? A non-finance professional who wants to finally **learn how to read and use the most important financial documents**? ![Samantha Marion](https://blog.aihm.education/hs-fs/hubfs/AIHM_Samantha_PIC_0196.jpg?width=45&name=AIHM_Samantha_PIC_0196.jpg) [Samantha Marion](https://blog.aihm.education/author/samantha-lauver-marion?hsLang=en) [Read More](https://blog.aihm.education/ways-to-drive-more-revenue-to-your-business?hsLang=en) ![Power Tools: Building the Future with Deloitte and AIHM](https://blog.aihm.education/hubfs/AIHM-Higher-Blog_Deloitte-2.jpg) ### [Power Tools: Building the Future with Deloitte and AIHM](https://blog.aihm.education/power-tools-building-the-future-with-deloitte-and-aihm?hsLang=en) Mar 7, 2024, 9:16:46 PM **Knowledge is power.** The world constantly evolves. The business world is in a state of flux. New technologies, values and global dynamics change the formulas for success. Never-before-faced risks emerge, and so do unprecedented opportunities. Where can you find the knowledge and skills to stay on top of the changes? ![Samantha Marion](https://blog.aihm.education/hs-fs/hubfs/AIHM_Samantha_PIC_0196.jpg?width=45&name=AIHM_Samantha_PIC_0196.jpg) [Samantha Marion](https://blog.aihm.education/author/samantha-lauver-marion?hsLang=en) [Read More](https://blog.aihm.education/power-tools-building-the-future-with-deloitte-and-aihm?hsLang=en) ![Presentation Skill](https://blog.aihm.education/hubfs/AIHM_HigherBlog_Presentation-Skill.jpg) ### [Wanting to Shine but Hating the Spotlight: Managing Your Fear of Presentations](https://blog.aihm.education/managing-your-fear-of-presentations?hsLang=en) Mar 5, 2024, 10:17:41 PM According to studies as recent as 2020, it has been found that 75% of the population possess a **fear of public speaking**. In fact, fear of speaking in public is so common that a term has even been coined to refer to it: ***glossophobia***. If speaking or presenting to an audience makes you nervous or afraid, you’re not alone! Your fear is shared by the majority of the people around you. ![Yuth Thongcharoen, PhD](https://blog.aihm.education/hs-fs/hubfs/AIHM_ExecutiveEducation_Expert_Yutt-1.jpg?width=45&name=AIHM_ExecutiveEducation_Expert_Yutt-1.jpg) [Yuth Thongcharoen, PhD](https://blog.aihm.education/author/yuth-thongcharoen?hsLang=en) [Read More](https://blog.aihm.education/managing-your-fear-of-presentations?hsLang=en) ![Find Your Voice with AIHM’s Public Speaking Course](https://blog.aihm.education/hubfs/AIHM_Public-Speaking-Course0.jpg) ### [Find Your Voice with AIHM’s Public Speaking Course](https://blog.aihm.education/public-speaking-course?hsLang=en) Oct 19, 2023, 9:39:40 PM AIHM’s Executive Education[short courses in professional development](https://app.aihm.education/executive-education?hsLang=en) provide industry professionals the opportunity to **upskill**, to **upgrade their knowledge** and to **put practical new tools and techniques into action** as soon as they complete a **two-day course**. Taught by guest experts and AIHM’s own passionate faculty, our Executive Education courses tackle the most important topics and talents required to succeed in today’s hospitality industry and in fields beyond. ![Samantha Marion](https://blog.aihm.education/hs-fs/hubfs/AIHM_Samantha_PIC_0196.jpg?width=45&name=AIHM_Samantha_PIC_0196.jpg) [Samantha Marion](https://blog.aihm.education/author/samantha-lauver-marion?hsLang=en) [Read More](https://blog.aihm.education/public-speaking-course?hsLang=en) ![Sneak Preview: Finance for Non-Financiers](https://blog.aihm.education/hubfs/AIHM-Finance_for_nonfinanciers.jpg) ### [Sneak Preview: Finance for Non-Financiers](https://blog.aihm.education/sneak-preview-finance-for-non-financiers?hsLang=en) Aug 18, 2023, 5:07:07 PM Do you feel out of your depth when business discussions turn to financial topics? This crash course makes the mystifying world of finance and accounting easy for you. Gain an understanding of the most important financial tools and concepts. ![Kate Varini](https://blog.aihm.education/hs-fs/hubfs/AIHM_kate%20varini.jpg?width=45&name=AIHM_kate%20varini.jpg) [Kate Varini](https://blog.aihm.education/author/kate-varini?hsLang=en) [Read More](https://blog.aihm.education/sneak-preview-finance-for-non-financiers?hsLang=en) ![The Secret to Success: Investing in Staff Development](https://blog.aihm.education/hubfs/AIHM_Blog_The-Secret-to-Success_Investing-in-Staff-Development-1-1.jpg) ### [The Secret to Success: Investing in Staff Development](https://blog.aihm.education/investing-in-staff-development?hsLang=en) Jun 20, 2023, 9:31:11 PM If you’re reading this blog, you’re probably filled with ambition. You have a passion for success. Walk into the business section of any bookstore and start scanning the shelves. You’ll find book after book touting the authors’ system, or process, or formula, or acronym for achieving success. Everyone wants to acquire the secret to being a commercial powerhouse or a professional prodigy. I can sum up the secret for you in two words: **lifelong learning**. ![Warren Stanworth](https://blog.aihm.education/hs-fs/hubfs/Warren.jpg?width=45&name=Warren.jpg) [Warren Stanworth](https://blog.aihm.education/author/warren-stanworth?hsLang=en) [Read More](https://blog.aihm.education/investing-in-staff-development?hsLang=en) ![logo-white](https://blog.aihm.education/hubfs/logo-white.png "logo-white") ##### BANGKOK CAMPUS Avani+ Riverside Bangkok Hotel 9th Floor, 257 Charoennakorn Road Samrae, Thonburi Bangkok 10600, Thailand Tel: +66 2 365 6355 ##### PATTAYA CAMPUS Royal Garden Plaza 3rd Floor, 218 Moo 10, Beach Road Nong Prue, Bang Lamung Chonburi 20260, Thailand ``` Learn more about AIHM.Contact us:contactus@aihm.education ```   Copyright© 2022 The Asian Institute of Hospitality Management (AIHM) [Sitemap](https://www.aihm.education/sitemap.html) | [Privacy Statement](https://www.aihm.education/privacy-policy.html) | [Terms of Use](https://www.aihm.education/sitemap/terms-of-use.html) [Follow us on Instagram](https://www.instagram.com/aihm.education/) [Follow us on LinkedIn](https://www.linkedin.com/school/asian-institute-of-hospitality-management/?viewAsMember=true) [Follow us on Facebook](https://www.facebook.com/aihm.education/) [Follow us on Twitter](https://www.youtube.com/channel/UC5suxLmFn-QKsPnoioxvvkA?view_as=subscriber)