AIHM HIGHER

Imagine losing 89% of your customers after a single bad experience. Guess what? You don’t have to merely imagine it. That's the reality. (Customer Experience Impact Report, Oracle) When businesses neglect customer service excellence, the impacts are dire​​. This statistic may sound dramatic at first glance, but think about it for a moment and it makes total sense. Consider your own experience. When you receive bad customer service once, how often do you never go back to that business again?

Are you a hotel professional who wants to upgrade your understanding of revenue management?

A business owner who wants to maximise profits with the latest techniques?

A manager who wants to elevate service to increase customer satisfaction?

A customer-facing professional who wants to learn the secrets of upselling?

A non-finance professional who wants to finally learn how to read and use the most important financial documents?

Knowledge is power. The world constantly evolves. The business world is in a state of flux. New technologies, values and global dynamics change the formulas for success. Never-before-faced risks emerge, and so do unprecedented opportunities. Where can you find the knowledge and skills to stay on top of the changes?

According to studies as recent as 2020, it has been found that 75% of the population possess a fear of public speaking. In fact, fear of speaking in public is so common that a term has even been coined to refer to it: glossophobia. If speaking or presenting to an audience makes you nervous or afraid, you’re not alone! Your fear is shared by the majority of the people around you.

AIHM’s Executive Education short courses in professional development provide industry professionals the opportunity to upskill, to upgrade their knowledge and to put practical new tools and techniques into action as soon as they complete a two-day course. Taught by guest experts and AIHM’s own passionate faculty, our Executive Education courses tackle the most important topics and talents required to succeed in today’s hospitality industry and in fields beyond.

Do you feel out of your depth when business discussions turn to financial topics? This crash course makes the mystifying world of finance and accounting easy for you. Gain an understanding of the most important financial tools and concepts.

If you’re reading this blog, you’re probably filled with ambition. You have a passion for success. Walk into the business section of any bookstore and start scanning the shelves. You’ll find book after book touting the authors’ system, or process, or formula, or acronym for achieving success. Everyone wants to acquire the secret to being a commercial powerhouse or a professional prodigy. I can sum up the secret for you in two words: lifelong learning.