AIHM HIGHER

When Nimi Khanijou completed her studies at the Asian Institute of Hospitality & Management (AIHM) and continued onward at Les Roches, she already knew she wanted to be an industry trailblaser. Today, she’s well on her way, blazing a trail as the first AIHM alumnus to step into Minor Hotels’ Preferred Employment Status opportunity, a pathway designed to fast-track talented graduates into impactful roles across the company.

You were meant to be a leader. You know you have the potential to achieve more, to move up the career ladder into positions with more responsibility and opportunity. You have dreams. You have goals. And AIHM Executive Education has five ways to help you achieve them this year.

Imagine losing 89% of your customers after a single bad experience. Guess what? You don’t have to merely imagine it. That's the reality. (Customer Experience Impact Report, Oracle) When businesses neglect customer service excellence, the impacts are dire​​. This statistic may sound dramatic at first glance, but think about it for a moment and it makes total sense. Consider your own experience. When you receive bad customer service once, how often do you never go back to that business again?