AIHM HIGHER

Do you find yourself at home when you work with numbers? Or does your brain just shut down when finance and accounting topics come up? If you, like many people, are in the second group, now is your chance to finally overcome this hurdle!

Are you tired of sending out job applications and never hearing back? Does the thought of a job interview make you sweat? You’re not alone. But fear not! The two-day “Career Ready: CV and Interview Skills” course is the key you’ve been looking for.

Have you ever noticed that world’s most successful businesspeople are often fantastic communicators? This is no coincidence. Great presentation skills are one of the most important professional competencies you can possess.

Back in the Middle Ages, a book was a rare, priceless object. The art of bookmaking required a team of highly skilled scribes, illuminators and binders. Each book cost a small fortune. Only the wealthiest members of society were able to own books, and even then, the number of books you were able to own or gain access to was limited by practical considerations. As of September 2023, the internet contains 4.3 billion pages of content, accessible to virtually everyone. Those Medieval Europeans would consider today’s wide-sweeping access to knowledge an embarrassment of riches. But knowledge does not equal understanding.

You know how hard it is to acquire a new customer. That’s why upselling to customers who have already decided to make a purchase is one of the most valuable skills you can master. In just two days, you can learn the tactics to achieve new levels of success. Explore what AIHM’s weekend-long ‘Upselling & Sales Strategies’ course can do for your business and your own personal career growth.

AIHM champions the value of internships! They’re an opportunity to explore career tracks, to see how classroom learning intersects with real-world hotel operations and to form valuable industry connections while building experience. In fact, AIHM students in the BBA degree programme all benefit fromtwo separate semester-long internships during their studies.

The luxury market is soaring again. Five-year outlooks are momentous—and so is the competition.

At the same time, massive opportunities exist now. The nature of luxury is changing. Consumer expectations are shifting. Professionals and entrepreneurs who understand the paradigm shifts have an advantage in rising to the top of this very competitive market. This one-day course is your opportunity to gain insights into the changing luxury market and how to evolve to meet its needs.

Many luxury brands—despite having an amazing luxury product—fall short on delivering a luxury experience. Every business has facets it can improve, whether in terms of customer service design or execution. Do you know what your growth areas are? What are you missing? How can you ensure the most exacting customers feel valued and one-of-a-kind at every touchpoint?

Many of the most important facets of business take place outside of the meeting room. Business is about relationships. And much of this relationship building, especially at the upper echelon of the business world, takes place in formal settings—private events, dinner parties, business luncheons, et cetera.

Who is really responsible for the quality of customer service? What are customers looking for today? Why do so many brands deliver substandard service? What can you learn from the brands that get it right? And once you learn these lessons, how can you get your team to deliver that service you’re dreaming of?

Let’s dive into the answers together. Join us and take the first step towards creating exceptional customer experiences!