AIHM HIGHER

The luxury market is soaring again. Five-year outlooks are momentous—and so is the competition.

At the same time, massive opportunities exist now. The nature of luxury is changing. Consumer expectations are shifting. Professionals and entrepreneurs who understand the paradigm shifts have an advantage in rising to the top of this very competitive market. This one-day course is your opportunity to gain insights into the changing luxury market and how to evolve to meet its needs.

Many luxury brands—despite having an amazing luxury product—fall short on delivering a luxury experience. Every business has facets it can improve, whether in terms of customer service design or execution. Do you know what your growth areas are? What are you missing? How can you ensure the most exacting customers feel valued and one-of-a-kind at every touchpoint?

Many of the most important facets of business take place outside of the meeting room. Business is about relationships. And much of this relationship building, especially at the upper echelon of the business world, takes place in formal settings—private events, dinner parties, business luncheons, et cetera.

Are you ready for an instant upgrade? Upskill in just one weekend. AIHM’s two-day Executive Education courses help you make rapid progress toward your goals with guidance by experts in their fields. How will the ‘Emotional Intelligence’ course power your growth? Find out below.

AIHM’s ‘Train the Trainer’ coursereveals the secrets of delivering unforgettable trainings. Want to look behind the scenes of this special course for working professionals? What can you expect to gain from this interactive two-day session? Read on to find out.

Who is really responsible for the quality of customer service? What are customers looking for today? Why do so many brands deliver substandard service? What can you learn from the brands that get it right? And once you learn these lessons, how can you get your team to deliver that service you’re dreaming of?

Let’s dive into the answers together. Join us and take the first step towards creating exceptional customer experiences!

What do people think of you when they come across your name? What would they think of you if they Googled you or stumbled across your social media accounts? What do you want them to think you?

Are you struggling to come up with a clear answer? Do you have an answer, but that answer makes you nervous? Then, thePersonal Branding Courseis for you.

The key to career growth and staying on top of your field is lifelong learning—and AIHM now offers 15 different keys to open the doors to higher levels of success. AIHM provides you with 15 different Executive Education short courses covering the most critical topics for the hospitality industry and fields beyond. Choose from diversity of courses to upskill, upgrade your knowledge and learn practical new tools and techniques you can put into action as soon as you complete a two-day course.

AIHM’s Executive Education short courses provide industry professionals the opportunity to upskill, to upgrade their knowledge and to put practical new tools and techniques into action as soon as they complete a two-day course. Taught by guest experts and AIHM’s own passionate faculty, our Executive Education courses tackle the most important topics and talents required to succeed in today’s hospitality industry and in fields beyond.

Gain a sneak preview of the Public Speakingcourse in this Q&A with its instructor, Samantha Lauver-Marion.

Are you a hospitality professional looking to stay ahead of the game in an ever-changing industry? Look no further thanAIHM's Executive Education programme. Our two-day seminars and workshops are designed to cater to the unique needs and objectives of hotel managers, owners, hospitality professionals, and any professional wanting to provide service excellence and maximise their properties’ performance.