AIHM HIGHER

Back in the Middle Ages, a book was a rare, priceless object. The art of bookmaking required a team of highly skilled scribes, illuminators and binders. Each book cost a small fortune. Only the wealthiest members of society were able to own books, and even then, the number of books you were able to own or gain access to was limited by practical considerations. As of September 2023, the internet contains 4.3 billion pages of content, accessible to virtually everyone. Those Medieval Europeans would consider today’s wide-sweeping access to knowledge an embarrassment of riches. But knowledge does not equal understanding.

You know how hard it is to acquire a new customer. That’s why upselling to customers who have already decided to make a purchase is one of the most valuable skills you can master. In just two days, you can learn the tactics to achieve new levels of success. Explore what AIHM’s weekend-long ‘Upselling & Sales Strategies’ course can do for your business and your own personal career growth.

AIHM champions the value of internships! They’re an opportunity to explore career tracks, to see how classroom learning intersects with real-world hotel operations and to form valuable industry connections while building experience. In fact, AIHM students in the BBA degree programme all benefit fromtwo separate semester-long internships during their studies.

The luxury market is soaring again. Five-year outlooks are momentous—and so is the competition.

At the same time, massive opportunities exist now. The nature of luxury is changing. Consumer expectations are shifting. Professionals and entrepreneurs who understand the paradigm shifts have an advantage in rising to the top of this very competitive market. This one-day course is your opportunity to gain insights into the changing luxury market and how to evolve to meet its needs.

Many luxury brands—despite having an amazing luxury product—fall short on delivering a luxury experience. Every business has facets it can improve, whether in terms of customer service design or execution. Do you know what your growth areas are? What are you missing? How can you ensure the most exacting customers feel valued and one-of-a-kind at every touchpoint?

Many of the most important facets of business take place outside of the meeting room. Business is about relationships. And much of this relationship building, especially at the upper echelon of the business world, takes place in formal settings—private events, dinner parties, business luncheons, et cetera.

Are you ready for an instant upgrade? Upskill in just one weekend. AIHM’s two-day Executive Education courses help you make rapid progress toward your goals with guidance by experts in their fields. How will the ‘Emotional Intelligence’ course power your growth? Find out below.

AIHM’s ‘Train the Trainer’ coursereveals the secrets of delivering unforgettable trainings. Want to look behind the scenes of this special course for working professionals? What can you expect to gain from this interactive two-day session? Read on to find out.

Who is really responsible for the quality of customer service? What are customers looking for today? Why do so many brands deliver substandard service? What can you learn from the brands that get it right? And once you learn these lessons, how can you get your team to deliver that service you’re dreaming of?

Let’s dive into the answers together. Join us and take the first step towards creating exceptional customer experiences!

What do people think of you when they come across your name? What would they think of you if they Googled you or stumbled across your social media accounts? What do you want them to think you?

Are you struggling to come up with a clear answer? Do you have an answer, but that answer makes you nervous? Then, thePersonal Branding Courseis for you.