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Power Tools: Building the Future with Deloitte and AIHM

Power Tools: Building the Future with Deloitte and AIHM

Knowledge is power. The world constantly evolves. The business world is in a state of flux. New technologies, values and global dynamics change the formulas for success. Never-before-faced risks emerge, and so do unprecedented opportunities. Where can you find the knowledge and skills to stay on top of the changes?

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Presentation Skill

Wanting to Shine but Hating the Spotlight: Managing Your Fear of Presentations

According to studies as recent as 2020, it has been found that 75% of the population possess a fear of public speaking. In fact, fear of speaking in public is so common that a term has even been coined to refer to it: glossophobia. If speaking or presenting to an audience makes you nervous or afraid, you’re not alone! Your fear is shared by the majority of the people around you.

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Ways to Use AI for Hotel Marketing in 2024

4 Ways to Use AI for Hotel Marketing in 2024

AI is here. Just as the world started to emerge from the major disruptions of the global Covid pandemic, another world-shattering disruptor arrived on the scene. Artificial intelligence has emerged as one of this generation’s biggest changemakers, shaking up the way we do…well, basically everything.

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The Secret to Success: Investing in Staff Development

The Secret to Success: Investing in Staff Development

If you’re reading this blog, you’re probably filled with ambition. You have a passion for success. Walk into the business section of any bookstore and start scanning the shelves. You’ll find book after book touting the authors’ system, or process, or formula, or acronym for achieving success. Everyone wants to acquire the secret to being a commercial powerhouse or a professional prodigy. I can sum up the secret for you in two words: lifelong learning.

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AIHM Executive Education : Customer Service Excellence

Sneak Preview: Customer Service Excellence

Who is really responsible for the quality of customer service? What are customers looking for today? Why do so many brands deliver substandard service? What can you learn from the brands that get it right? And once you learn these lessons, how can you get your team to deliver that service you’re dreaming of?

Let’s dive into the answers together. Join us and take the first step towards creating exceptional customer experiences!

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