Are you a hotel professional who wants to upgrade your understanding of revenue management?
A business owner who wants to maximise profits with the latest techniques?
A manager who wants to elevate service to increase customer satisfaction?
A customer-facing professional who wants to learn the secrets of upselling?
A non-finance professional who wants to finally learn how to read and use the most important financial documents?
AIHM offers you new ways to drive more revenue to your business with the four courses below. Register for your choice (or choices) from these results-focused workshops dedicted to driving revenue. In a single weekend, you’ll gain new tools and techniques you can use immediately in your career.
Upselling and Sales Strategies
Which opportunities are you missing out on? You work hard to get a sale, but you might be ignoring your most important potential customers – the ones you already have.
Humans are hard-wired to want the best. Upselling taps into this desire. Upselling is the art of offering customers complementary or upgraded products, services and experiences that meet their needs and desires, often surpassing their initial expectations. In fact, many of your customers are ready to hand over more of their hard-earned money to your business and gladly – if you know the magic words.
In this two-day course, you’ll learn when and how to upsell. Register for the Upselling & Sales Strategies course now.
Revenue Management
Want the secrets to boosting your hotel’s revenue? This course teaches you how to leverage a range of tools and skills to take your revenue management to the next level. Discover which approaches to revenue management should be left in the past, and dive into the latest strategies and techniques you can apply in departments throughout your hotel.
Learn about the necessary conditions for revenue management success, including market analysis and segmentation, day-of-week and special events analysis, and competitor analysis.
Maximise your hotel’s profit potential. Choose between AIHM’s Bangkok or Pattaya campuses for the June 2024 Revenue Management workshops.
Customer Service Excellence
Seeking to enhance your business’s customer service experience and inspire rave reviews for your brand? Frustrated with the level of service currently offered by your team? This course will show you how to map out and design a consistently excellent customer experience. This is your opportunity to take customer service to the next level.
In today's experience economy, it’s more important than ever to deliver a customer-focused experience that is not only memorable but also exceeds the expectations of those we serve. In this course, we’ll delve into the customer journey and explore the various touch points, from pre- to post-purchase, that impact the overall experience.
Establish a service culture that consistently sets you apart. Secure your spot in the next Customer Service Excellence course, taught by AIHM’s own Chief Operating Officer, Chris Meylan.
Finance for Non-Finance Professionals
Are you allergic to numbers? Does your brain just shut down when finance and accounting topics come up in business conversations? Or maybe you just stay silent and hope no one realises that the topic is your weak point? If any of these common situations apply to you, now is your chance to finally overcome this hurdle!
Gain the confidence to take part in financial conversations. Learn how to read the most common financial documents. Discover easy tools you can use to make smart decisions based on financial data.
Study with AIHM's Expert in the Finance for Non-Finance Professionals course.
Discover More Opportunities to Upskill
AIHM Executive Education offers even more ways to upskill and progress in your career.
Explore the courses in our June 2024 schedule.
AIHM Bangkok Campus
AIHM Pattaya Campus
July Preview