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Samantha Lauver-Marion is a veteran of Minor Hotels, with over a decade of rounded experience in operations, sales, communications and customer relationship management. Her latest role sees her lead student engagement at the Asian Institute of Hospitality Management. A graduate of Hospitality Management herself from Temple University in the US, she is also a certified trainer with a proven record of empowering students to succeed.
In today’s competitive business world, emotional intelligence is key to effective leadership. Whether you're a manager or an executive, mastering EI can help you connect with your team, communicate effectively, and navigate challenges with confidence. This course will empower you to lead with empathy and build stronger relationships, setting you on the path to greater success.
What if boosting your sales could feel effortless—and even enjoyable? The Upselling & Sales Strategies for Leaders course empowers you to connect with your customers authentically, turning every interaction into an opportunity to provide value. Led by experienced coach Nikon Gormley, this course equips you with practical techniques to build trust, foster meaningful relationships, and naturally increase your sales success.
Read on to discover how this course can transform your approach to selling.
Luxury Client Experiences
In today’s service-driven world, client experience is the defining factor that sets businesses apart. It’s no longer just about delivering a product or service – it’s about creating meaningful, memorable interactions that resonate with clients and foster lasting relationships. Whether you’re interacting face-to-face, over the phone, or online, the ability to exceed client expectations is essential to building trust, loyalty, and brand reputation.
Read on to learn more about San and her approach to developing leaders.
The Business of Hospitality: A Career That Opens Doors
Hospitality and travel are more than just service—they’re about leadership, innovation, and global opportunities. Whether you aspire to manage luxury hotels, start your own business, or shape the future of travel, this industry offers endless possibilities. Hear from experts who turned their passion into success.
Ready to open the door to your future? Read on!
Harmony: Where Balance and Equality Meet
Harmony is achieved when balance and equality coexist, fostering collaboration and growth in both personal and professional spheres. In the hospitality and management industries, true harmony requires recognising diverse strengths, navigating challenges together, and valuing each individual’s contribution. This blog, in honour of International Women’s Day, explores how empowerment, inclusivity, and mentorship create environments where individuals and organisations thrive. At AIHM, we are committed to equipping future leaders with the knowledge and support to build a more equitable and harmonious industry.
In an era of rapid change and innovation, the ability to lead with confidence, adapt to new challenges, and drive meaningful impact has never been more crucial. What if you could gain exclusive insights from top industry experts and apply proven strategies to elevate your leadership? AIHM’s MasterClass series is designed to equip professionals like you with the tools, knowledge, and connections to thrive in today’s dynamic business world. Keep reading to discover how these transformative sessions could shape your success.
The Power of Critical Thinking in Hospitality Leadership
In the fast-paced world of hospitality, technology enhances efficiency, but true innovation stems from critical thinking and empathy. Creating seamless guest experiences requires leaders to balance digital advancements with human connection. By questioning technological outputs and aligning them with core values, managers ensure that service remains personalised and impactful. Critical thinking not only helps leaders anticipate diverse guest needs but also fosters adaptability and innovation, allowing teams to thrive in an ever-evolving industry.
🔍 Want to know how critical thinking can transform leadership and drive innovation? Read on!
Unlock Your Strengths for Effective Communication and Collaboration
Public speaking can be a challenge, but with support and guidance, you can transform it into an opportunity for growth. By embracing creativity and leveraging strengths, teams can drive success and innovation.
At AIHM, we offer tailored programmes to build your skills and confidence, empowering you to excel in your career. Read the full article to learn how our approach can help you succeed.
Developing teams and individuals is an ongoing process that thrives on clear communication, structured goals, and a supportive environment. By fostering collaboration, setting clear expectations, and creating space for growth, organisations can empower their people to succeed. Let’s explore key strategies to build stronger teams and more capable individuals.
Leadership involves a distinctive set of skills. You need to learn how to look after and empower your team as individuals—as well as a group who works to achieve goals together. You balance the personal and the collective.
