AIHM HIGHER

What if boosting your sales could feel effortless—and even enjoyable? The Upselling & Sales Strategies for Leaders course empowers you to connect with your customers authentically, turning every interaction into an opportunity to provide value. Led by experienced coach Nikon Gormley, this course equips you with practical techniques to build trust, foster meaningful relationships, and naturally increase your sales success.

Read on to discover how this course can transform your approach to selling.

Luxury Client Experiences

In today’s service-driven world, client experience is the defining factor that sets businesses apart. It’s no longer just about delivering a product or service – it’s about creating meaningful, memorable interactions that resonate with clients and foster lasting relationships. Whether you’re interacting face-to-face, over the phone, or online, the ability to exceed client expectations is essential to building trust, loyalty, and brand reputation.

Read on to learn more about San and her approach to developing leaders.

Artificial Intelligence (AI) is transforming the way students learn, offering powerful tools to enhance study techniques, critical thinking, and productivity. However, using AI effectively requires more than just convenience—it demands strategy, discernment, and ethical responsibility. This guide introduces the 4 Cs framework—Collaborate, Cross-Check, Critique, and Customise—to help you navigate AI’s potential while maintaining academic integrity and deepening your learning experience. Let’s dive in!

The Business of Hospitality: A Career That Opens Doors
Hospitality and travel are more than just service—they’re about leadership, innovation, and global opportunities. Whether you aspire to manage luxury hotels, start your own business, or shape the future of travel, this industry offers endless possibilities. Hear from experts who turned their passion into success.

Ready to open the door to your future? Read on!

For AIHM students Julie Khin, Keanu Van Cauwenbergh and Milla Greco, hospitality isn’t just a career path—it’s a family legacy. As they grew up, the budding leaders watched their parents nurture hospitality businesses rooted in care, creativity and community. At AIHM, they’re building on their families’ aspirations and redefining hospitality for the next generation.

Harmony: Where Balance and Equality Meet

Harmony is achieved when balance and equality coexist, fostering collaboration and growth in both personal and professional spheres. In the hospitality and management industries, true harmony requires recognising diverse strengths, navigating challenges together, and valuing each individual’s contribution. This blog, in honour of International Women’s Day, explores how empowerment, inclusivity, and mentorship create environments where individuals and organisations thrive. At AIHM, we are committed to equipping future leaders with the knowledge and support to build a more equitable and harmonious industry.

Great institutions are built by great people. At AIHM, our dedicated team shapes the future of hospitality—educators, mentors, and professionals who inspire and support our students every day. This Employee Appreciation Day, we celebrate the incredible individuals who make AIHM a world-class hub for hospitality education. Read more to discover the people behind our success.

In an era of rapid change and innovation, the ability to lead with confidence, adapt to new challenges, and drive meaningful impact has never been more crucial. What if you could gain exclusive insights from top industry experts and apply proven strategies to elevate your leadership? AIHM’s MasterClass series is designed to equip professionals like you with the tools, knowledge, and connections to thrive in today’s dynamic business world. Keep reading to discover how these transformative sessions could shape your success.

The Power of Critical Thinking in Hospitality Leadership

In the fast-paced world of hospitality, technology enhances efficiency, but true innovation stems from critical thinking and empathy. Creating seamless guest experiences requires leaders to balance digital advancements with human connection. By questioning technological outputs and aligning them with core values, managers ensure that service remains personalised and impactful. Critical thinking not only helps leaders anticipate diverse guest needs but also fosters adaptability and innovation, allowing teams to thrive in an ever-evolving industry.

🔍 Want to know how critical thinking can transform leadership and drive innovation? Read on!

For many years, Switzerland has set the gold standard for hospitality management education—and for good reasons. Swiss hotel schools are excellent. That’s why AIHM offers a Swiss-style education in Academic Association with Les Roches.