AIHM HIGHER

Who is really responsible for the quality of customer service? What are customers looking for today? Why do so many brands deliver substandard service? What can you learn from the brands that get it right? And once you learn these lessons, how can you get your team to deliver that service you’re dreaming of?

Let’s dive into the answers together. Join us and take the first step towards creating exceptional customer experiences!

What do people think of you when they come across your name? What would they think of you if they Googled you or stumbled across your social media accounts? What do you want them to think you?

Are you struggling to come up with a clear answer? Do you have an answer, but that answer makes you nervous? Then, thePersonal Branding Courseis for you.

The key to career growth and staying on top of your field is lifelong learning—and AIHM now offers 15 different keys to open the doors to higher levels of success. AIHM provides you with 15 different Executive Education short courses covering the most critical topics for the hospitality industry and fields beyond. Choose from diversity of courses to upskill, upgrade your knowledge and learn practical new tools and techniques you can put into action as soon as you complete a two-day course.

AIHM’s Executive Education short courses provide industry professionals the opportunity to upskill, to upgrade their knowledge and to put practical new tools and techniques into action as soon as they complete a two-day course. Taught by guest experts and AIHM’s own passionate faculty, our Executive Education courses tackle the most important topics and talents required to succeed in today’s hospitality industry and in fields beyond.

Gain a sneak preview of the Public Speakingcourse in this Q&A with its instructor, Samantha Lauver-Marion.

Are you a hospitality professional looking to stay ahead of the game in an ever-changing industry? Look no further thanAIHM's Executive Education programme. Our two-day seminars and workshops are designed to cater to the unique needs and objectives of hotel managers, owners, hospitality professionals, and any professional wanting to provide service excellence and maximise their properties’ performance.