Service Excellence & Customer Experience Strategies for Success Across Industries

Leadership involves a distinctive set of skills. You need to learn how to look after and empower your team as individuals—as well as a group who works to achieve goals together. You balance the personal and the collective.

When collaborating across industries there are a few things that unite us, regardless of what we do, and those things are service excellence and customer experiences.

Service Excellence Strategies

The Empowering Middle-Level Management course teaches you how to share information, ideas and expertise to positively influence those around you. You’ll learn how to build an effective team that leverages the unique skills of everyone across the group and create a development plan to see your team through to the next level of success.

Because successful leaders lead by example, this course also focuses on you as an individual. After completing the course, you will have the tools to leverage your own unique skillset and apply your natural abilities in both your professional and personal life to achieve your goals. Plan for your own development and the development of your team to meet organisational objectives. You’ll leave the course with practical knowledge and an understanding of the latest technological tools, solutions and trends to improve work results, to solve work problems, and to take advantage of new business opportunities.

Customer Experience Strategies

In today's experience economy, it’s more important than ever to deliver a customer-focused experience that is not only memorable but also exceeds the expectations of those we serve. In this course, we’ll delve into the customer journey and explore the various touch points, from pre- to post-purchase, that impact the overall experience.

Through our Customer Service Excellence course, you will learn how to create a training programme that will help you establish a service culture that consistently sets you apart. We’ll cover vital topics such as effective internal communication, customer journeys and touchpoints, problem-solving, and going above and beyond to meet the needs of our customers.

At the end of this course, you’ll have the tools and knowledge to deliver a customer experience that is truly innovative. Join us and let's push the limits of what's possible in the world of customer service.

Cross Industry Collaborations for Success

Is This Your Moment to Grow? Do you have big ideas for your business but aren’t sure how to bring them to life? Are you ready to step up from being a professional to becoming a true leader? Do you want to energize your team and create a culture of collaboration and motivation?

Teams who are regularly developed are engaged in the workplace and are able to spot opportunities quickly because they collaborate instead of competing.

At AIHM, we’re dedicated to helping professionals like you build skills, grow confidence and maximise their careers to thrive in the dynamic world of business management, hospitality and service. Our programs equip you with insights and trends to make a real impact—whether in your career, team, or business.

AIHM Executive Education Workshops, Courses and Tailored Training Solutions are designed for:

• Managers and Directors who want to grow and develop their cross-cultural leadership skills to empower the supervisory capabilities of their team
• Mid-career professionals who are considering or have recently pivoted to a new industry and need to understand how to apply their existing skillset to the needs of the global marketplace
• Hotel owners and service experience providers who want to strategically enhance their guest's journey without making expensive updates to their current facilities

Customise Trainings for Your Teams

AIHM Executive Educations offers a full portfolio of regularly scheduled professional development courses. Our courses are open to everyone – working professionals who want to achieve more, and team members sponsored by their employers.

Want to explore the possibilities? Please contact Samantha Lauver-Marion, Director of Global Partnerships. She’d be happy to speak with you and tailor a solution to maximise your team’s results.